TERMS OF USE

(Last Updated: 5 October 2026)

PREAMBLE

These Terms of Use (“Terms”) govern the access and use of the Slaane website and its associated features (the “Platform”), operated by:

Slaane SAS

Registered office: 110 RUE de Fontenay 94300 Vincennes France

SIREN: 992 077 743

Contact: frederick@slaane.com

Slaane operates a technological intermediation platform allowing Clients to request concierge and hospitality-related services from independent Bookers. Slaane does not take part in the payment between a Client and a Booker: price and payment are agreed and settled directly between them (see Article 10).

By creating an account or using the Platform, the Client agrees to be bound by these Terms.

ARTICLE 1 – PURPOSE OF THE TERMS

1.1

These Terms of Use (“Terms”) govern the conditions under which consumers or professionals (“Clients”, “you”) may access and use the website, services, and technological features made available by Slaane SAS (the “Platform”).

1.2

The Platform enables Clients to (i) submit personalized concierge requests, (ii) arrange hospitality services such as restaurant tables, nightlife access, event tickets, spa appointments or similar experiences, (iii) interact with independent professionals (“Bookers”) who may perform these services.

1.3

Except where expressly stated, Slaane does not provide the requested services. When a Client accepts a service performed by a Booker, the contract is formed directly between the Client and the Booker (“Third-Party Services”). Slaane acts solely as a technological intermediary within the meaning of Article 6 of the French Digital Economy Act.

1.4

These Terms form a legally binding contract. By creating an account, browsing the Platform, or submitting a request, you acknowledge that you have read, understood, and agree to be bound by the Terms, the Privacy Policy, and any other supplemental notices provided within the Platform.

1.5

In case of conflict between translated versions, the English version shall prevail unless mandatory consumer law dictates otherwise.

ARTICLE 2 – IDENTIFICATION OF THE COMPANY

2.1

The Platform is operated by:

Slaane SAS

Société par actions simplifiée

Registered office: 110 RUE de Fontenay 94300 Vincennes France

SIREN: 992 077 743

Email: frederick@slaane.com

Publication Director: President of Slaane SAS.

2.2

The Platform is hosted by: Google Cloud (Firebase) and Vercel Inc.

2.3

Slaane does not process payments. Price and payment are agreed and settled directly between the Client and the Booker (see Article 10). Sign-in is provided by Clerk and transactional emails are sent through Resend (see the Privacy Policy).

2.4

Slaane may modify the information in this Article at any time, without affecting the validity of the Terms.

ARTICLE 3 – DEFINITIONS

For the purposes of these Terms, the following capitalized terms shall have the meanings set out below:

“Account”: the personal space created by the Client to access the Platform’s services.

“Booker”: an independent professional (concierge, maître d’hôtel, server, nightlife host, booking agent, event fixer, hospitality worker or similar profile) offering Third-Party Services via the Platform.

“Client”: any user of the Platform requesting services from a Booker.

“Community Charter”: behavioural rules applicable to all users to ensure respectful, lawful, and secure use of the Platform.

“Platform”: the website, software systems, tools, databases, and functionalities operated by Slaane to facilitate requests, offers, bookings and communication between Clients and Bookers.

“Third-Party Services”: any service performed by a Booker for a Client, including concierge services, reservations, arrangements, hospitality assistance, event preparation, or fulfilment of special requests.

“User”: any person using the Platform, including Clients and Bookers.

ARTICLE 4 – ACCEPTANCE OF THE TERMS

4.1

By accessing or using the Platform, the Client acknowledges that they have read, understood, and accepted the Terms in full. If the Client does not accept the Terms, they must not access the Platform.

4.2

Acceptance of the Terms is confirmed when:

• the Client ticks the acceptance box upon account creation (“click-wrap”)
• or continues to use the Platform after being informed of updates

4.3

If one or more provisions of the Terms are held invalid under applicable law, all remaining provisions shall remain in force. Slaane will replace the invalid clause with a valid clause having equivalent economic and legal effect, where legally permissible.

4.4

The Client represents and warrants that:

they are at least 18 years old;

they possess legal capacity to contract;

they are using the Platform for lawful purposes;

the information provided to Slaane is accurate, complete and up-to-date.

4.5

Professional Clients acknowledge that consumer protection rules applicable to non-professional consumers may not apply to them.

ARTICLE 5 – ACCESS TO THE PLATFORM

5.1 Technical Access Conditions

Access to the Platform requires:

• a compatible smartphone or device
• a stable internet connection
• access to the Slaane website
• an active personal Account

All costs relating to equipment, connection, hardware and software necessary to use the Platform are borne exclusively by the Client.

5.2 Availability of the Platform

Slaane uses reasonable efforts to ensure continuous access to the Platform. However, the Client is informed that access may be temporarily interrupted for:

• maintenance operations
• updates or upgrades
• operational adjustments
• hardware or software failures
• unavailability of external servers or networks
• events of force majeure

Unless prevented by security or legal obligations, Slaane will attempt to notify users in advance of scheduled maintenance.

5.3 Security Measures

Slaane may implement access control systems, authentication procedures, and any technical measures necessary to protect:

• user data
• platform integrity
• the rights and safety of Users

Clients commit to cooperating with Slaane in case of any security review, incident, or verification request.

5.4 Prohibited Access or Uses

Clients must not:

access or attempt to access accounts other than their own;

circumvent, disable, or interfere with security features;

probe or scan the Platform for vulnerabilities;

use robots, scrapers, scripts or automated systems;

reverse-engineer, decompile, or reproduce the Platform’s source code;

interfere with the proper functioning of the Platform.

Violation of this Article may result in immediate suspension or permanent termination of the Client’s account, without prejudice to legal action.

ARTICLE 6 – CREATION OF THE CLIENT ACCOUNT

6.1 Account Creation Process

To submit requests or use the Platform, the Client must create an Account by providing:

• full name
• email address
• date of birth
• any additional information required by Slaane for security or verification purposes

6.2 Accuracy of Information

The Client guarantees that all information provided:

is accurate, complete and truthful;

is kept up-to-date at all times;

is not misleading, falsified or associated with fraudulent activity.

Slaane may request updated documents at any moment.

6.3 Confidentiality of Credentials

The Client is solely responsible for:

keeping their login credentials confidential;

ensuring no unauthorized person accesses their Account;

immediately notifying Slaane of suspicious activity.

Any action taken through the Client’s Account is presumed to have been carried out by the Client.

6.4 One Account per Client

Except with express written authorization from Slaane, each Client must:

• create and use only one Account
• refrain from transferring or selling their Account
• refrain from sharing their Account with third parties

The type of an Account (Client or Booker) is fixed when it is created and cannot be changed. A Client who wishes to act as a Booker must apply with a separate email address.

6.5 Verification and Validation

Slaane may require the Client to:

• confirm their email address (sign-in is by email and a one-time code)
• provide proof of identity where reasonably necessary (security, fraud prevention or a legal requirement)

Failure to comply may lead to refusal of registration or suspension.

6.6 Refusal of Registration

Slaane reserves the right to refuse any registration, including in cases of:

• previous suspension or termination
• security concerns
• fraud suspicion
• abusive behaviour on or off the Platform
• legal restrictions

Such refusal does not require justification, unless consumer law requires minimum explanation.

ARTICLE 7 – USE OF THE PLATFORM

7.1 Personal Use Only

Unless explicitly allowed by Slaane, the Platform is intended for personal, non-commercial use by Clients. Resale of services or use for commercial brokerage is strictly prohibited.

7.2 Behavioural Rules

The Client must use the Platform in compliance with:

• the Terms
• the Community Charter
• the Privacy Policy
• French law and applicable international laws

In particular, the Client shall refrain from:

harassing, threatening or insulting Bookers or other users;

discriminatory speech or behaviour (race, gender, religion, sexual orientation, disability, origin etc.);

inciting illegal activities;

harming the reputation of Slaane or Bookers;

attempting to bypass the Platform for direct arrangements.

7.3 Good Faith Use

Clients must:

submit sincere, legitimate requests;

avoid last-minute cancellations except where allowed;

comply with venue rules (dress code, arrival times, conduct, age restrictions);

avoid misuse (fake bookings, duplicate requests, spamming, unreasonable demands).

7.4 Contact Between Client and Booker

All communications should occur through the messaging tools provided by the Platform, or by phone only when necessary for execution.

Clients must not:

use the Platform to send unsolicited commercial messages or to harass Bookers;

share a Booker’s personal data outside the Platform without their consent;

make requests they do not intend to follow through.

7.5 Consequences of Misuse

Any misuse of the Platform may result in:

• booking refusal
• temporary restrictions
• suspension or permanent deactivation of the Account
• legal proceedings in case of fraud

ARTICLE 8 – DESCRIPTION OF THE SERVICES OFFERED THROUGH THE PLATFORM

8.1 Intermediation Role of Slaane

Slaane provides a digital intermediation service allowing Clients to:

• submit concierge or hospitality requests
• browse the services offered by Bookers and request them
• receive and accept the services Bookers offer in reply to their requests
• communicate with Bookers through the Platform
• issue ratings and reviews after a completed booking

Slaane does not perform the requested services itself and does not handle any payment.

8.2 Types of Services Available

Services accessible through the Platform include (without limitation):

• restaurant reservations
• nightlife table bookings
• event or festival ticket arrangements
• spa and wellness appointments
• personalised concierge tasks
• hospitality support (e.g. access, queues, welcome assistance)
• purchases of physical items or tickets made by the Booker on the Client’s behalf (see Article 10.4)

The list evolves and may vary depending on location, availability, partnerships and operational decisions.

8.3 Third-Party Services

Third-Party Services are performed by Bookers acting independently, not by Slaane. Accordingly:

• Slaane is not a party to these contracts
• Slaane does not supervise or control the execution
• Bookers are solely responsible for their actions, compliance, punctuality, quality and conduct

8.4 No Services Performed by Slaane

Slaane does not perform, guarantee or supervise the services requested through the Platform. Every service is performed by an independent Booker under the contract described in Article 9.3.

8.5 Non-Exhaustive and Evolving Catalogue

Slaane may:

• modify its catalogue of services
• suspend certain categories temporarily
• introduce new features or partnerships

Changes do not alter bookings already confirmed unless required for legal or security reasons.

8.6 Service Availability

Availability depends on:

• Booker availability
• venue capacity and restrictions
• local regulations
• seasonal variations

Slaane cannot guarantee that all requested services will be available at all times.

8.7 No Legal or Professional Advice

Services provided by Bookers are hospitality, concierge or booking-related. Slaane does not provide:

• legal advice
• medical advice
• financial consulting
• professional certification services

8.8 Bookings, Archiving and Visibility

A booking moves through the statuses pending, confirmed, completed or cancelled. Only the Booker confirms or completes a booking; either party may cancel one that is still open. Finished bookings stay finished.

Requests, offers and bookings are never deleted by Users. “Remove” moves an item to the Archived section of the page where it was listed, from which it can be restored. For a booking, each party archives only their own copy.

A Client’s identity on a request is hidden from the public; it is revealed to approved Bookers and, once a service is accepted, to that Booker. A Client’s age, calculated from their date of birth, is visible to approved Bookers only. Booker identity documents are visible only to Slaane’s administrators.

ARTICLE 9 – REQUESTS FOR SERVICES

9.1 Submission of Requests

The Client may submit a service request through the Platform by specifying, where applicable:

• the desired date, time, and location
• the type of service sought (restaurant table, club table, event entry, spa appointment, concierge task, special request, etc.)
• any preferences or relevant constraints
• the number of persons concerned
• any other required information indicated by the Platform

The Client acknowledges that unclear, incomplete or contradictory information may result in refusal or delays.

9.2 Services Offered by Bookers

Upon receiving a request, Bookers are free to:

• review details
• ask clarification questions
• offer a service, with a price and conditions
• accept or decline

Slaane does not guarantee that a Booker will respond to any request.

9.3 Confirmation of a Service

A booking is confirmed when:

• the Booker confirms a booking the Client requested from one of their offers, or
• the Client accepts a service a Booker offered in reply to the Client’s request.

At this moment a binding contract is formed directly between the Client and the Booker, on the terms they agreed on the Platform (service, date, price and conditions). Slaane is not a party to that contract. Only the Booker confirms or completes a booking; either party may cancel a booking that is still open (see Article 14).

9.4 Amendments to Confirmed Services

After confirmation:

• any modification of time, location, number of people or other essential elements requires approval by the Booker or Slaane (as applicable)
• modification may result in adjusted pricing
• modifications may be refused

If the Client refuses the revised price, the service may be cancelled in accordance with the applicable cancellation rules.

9.5 Impossibility or Unavailability

If the Booker becomes aware that the requested service cannot be executed as confirmed, they shall:

• notify the Client as soon as possible
• propose an alternative when feasible
• settle any refund directly with the Client in accordance with Article 14 if no alternative is accepted

This does not apply when the unavailability is caused by incorrect or incomplete Client information or by the Client’s own fault.

9.6 Third-Party Conditions

Certain services depend on third-party venues (restaurants, nightclubs, spas, entertainment operators). Clients must comply with:

• venue dress codes
• age restrictions
• local regulations
• venue-specific terms of access

Failure to comply may lead to refusal of entry, and the Client may still owe the Booker what was agreed in the cancellation conditions.

ARTICLE 10 – PRICES AND PAYMENT

10.1 No Payments on the Platform

Slaane does not collect, hold or transfer money, does not charge a commission and does not issue invoices. Any payment for a service is made directly between the Client and the Booker.

10.2 Price

The price of a service is set by the Booker and stated in their offer or in the conversation before the booking is confirmed. The Client should not accept a service until the price, what it includes and any conditions are clear. No amount beyond what was agreed may be requested without the Client’s prior agreement.

10.3 Settlement

The method, timing and any deposit are agreed between the Client and the Booker. Slaane is not responsible for payments, deposits, receipts, invoices, refunds or chargebacks between them. The Booker is responsible for issuing any invoice required by law and for their own taxes and social contributions.

10.4 Purchases Made on the Client’s Behalf

If a Booker buys items or tickets for the Client, this must be agreed beforehand in the conversation, charged at the actual cost with proof of purchase, and with no mark-up unless the Client has expressly agreed to it.

10.5 Tips

Tips are optional and given directly to the Booker.

10.6 Future Changes

Slaane does not currently charge fees. If paid features or fees are introduced, Users will be informed in advance and asked to accept the updated Terms (Article 25).

ARTICLE 11 – EXECUTION OF SERVICES

11.1 Obligation of Means

Bookers undertake to perform services with:

• professionalism
• diligence
• courtesy
• respect for venue rules
• reasonable efforts to satisfy Client needs

11.2 Arrival and Meeting Conditions

Clients must:

• respect times and meeting points
• follow instructions provided by Bookers or venues
• be reachable through the Platform’s messaging

11.3 Client Behaviour

Clients must behave appropriately during service execution. Misconduct includes:

• excessive intoxication
• disrespectful behaviour towards venue staff, Bookers or others
• attempts to bypass venue policies
• illegal activities

Bookers may refuse to perform the service if Client behaviour:

• endangers safety
• violates venue rules
• constitutes a legal risk

In such cases the Booker may cancel the booking.

11.4 Venue Refusal

Venues may deny entry for reasons including:

• dress code violations
• age restrictions
• intoxication
• capacity limits
• safety concerns

Slaane is not responsible for such refusals if due to the Client’s behaviour or non-compliance. The booking will be considered fulfilled and fully chargeable.

11.5 Client No-Show

If the Client does not appear:

• the service may be considered completed
• the price remains due in full according to the booking rules

11.6 Booker Absence

If the Booker fails to appear or abandons the service:

• the Client must report immediately via the Platform
• the Client may cancel the booking and, where it came from a request, re-open it so other Bookers can respond
• any refund is a matter between the Client and the Booker

11.7 Cooperation Obligations

Clients agree to cooperate by:

• providing necessary information
• clarifying any ambiguity
• being reachable
• respecting deadlines

Failure to cooperate may impact execution without liability on Slaane or the Booker.

ARTICLE 12 – RANKING, SEARCH RESULTS AND RECOMMENDATIONS (DSA COMPLIANT)

12.1 Application of the Digital Services Act (“DSA”)

As an online intermediary, Slaane complies with Regulation (EU) 2022/2065 regarding transparency of ranking systems, recommender systems and content moderation.

12.2 How Results Are Ordered

Offers and requests are listed by date of publication, newest first; the User may switch to oldest first and filter by category, city, price or date. The directory of Bookers and the list of Circles are not ranked by performance. Explore recommendations are selected editorially by Slaane. Slaane does not guarantee that results appear in any specific order.

12.3 No Personalisation

Search results and recommendations are not personalised: they do not depend on a Client’s past activity or location.

12.4 Sponsored or Promoted Results

Slaane does not currently sell promoted placement. If it ever does, such results will be clearly labelled “Promoted”, “Advertisement” or equivalent.

12.5 No Guarantee of Availability

Ranking or recommendation does not guarantee acceptance by a Booker or the availability of a service.

ARTICLE 13 – REVIEWS, RATINGS AND CLIENT FEEDBACK

13.1 Purpose of the Rating System

The Platform allows Clients to evaluate Bookers after the completion of a service. This system aims to:

• enhance transparency and trust
• improve quality of services
• help Clients choose Bookers based on past performance
• contribute to ranking and recommendation mechanisms

13.2 Content of Reviews

Clients may leave:

• a numerical rating
• written feedback
• optional comments on punctuality, professionalism, service execution, communication, and overall experience

13.3 Rules Governing Reviews

Reviews must:

• be honest, accurate, and based on an actual service
• not contain defamatory, hateful, discriminatory, or illegal content
• not reveal personal data of Bookers, Clients, or third parties
• not include promotional content or competitor solicitation

Slaane may request additional information to verify the authenticity of a review.

13.4 Moderation of Reviews (DSA Compliance)

Slaane reserves the right to:

remove or edit reviews that violate the Terms or the law

• temporarily suspend the ability to post reviews in case of abuse
• flag suspicious reviews for additional checks

Any removal or moderation decision will be accompanied by a notice and an opportunity to appeal through the Platform’s internal procedure.

13.5 Booker Responses

The Platform does not currently let Bookers reply to reviews. If this feature is introduced, replies must remain:

• factual
• professional
• respectful
• compliant with the Community Charter

13.6 Use of Reviews by Slaane

Reviews may be used to:

• improve Platform quality
• refine algorithms
• apply sanctions in case of repeated negative experiences
• present aggregated data (e.g., average rating)

13.7 Client Liability for Reviews

The Client is legally responsible for the content of any review posted.

False or misleading statements may expose the Client to suspension or legal action.

ARTICLE 14 – CANCELLATION AND MODIFICATIONS

14.1 General Principle

Cancellation conditions are agreed between the Client and the Booker and depend on the service, the Booker’s own policy, venue constraints and the date of the service. The Client must read and accept them before a booking is confirmed.

14.2 Cancellation by the Client

The Client may cancel a booking that is still pending or confirmed from the Platform; the Booker is notified. Any deposit or fee owed under what was agreed with the Booker is settled directly between them.

14.3 Modifications

Changes to date, time, location or number of people are agreed with the Booker in the Platform’s messaging. The Booker may refuse a change or propose an adjusted price.

14.4 Cancellation by the Booker

If the Booker cancels, the Client is notified. When the booking came from the Client’s request, the request is re-opened so that other Bookers can respond. Repeated Booker cancellations may lead to sanctions.

14.5 Venue-Related Cancellations

Neither Slaane nor the Booker is liable if a venue refuses access, cancels or changes a reservation for reasons outside their control.

14.6 No-Show

The consequences of a no-show are those agreed between the Client and the Booker. Repeated no-shows may lead to suspension of the Account.

14.7 Refunds

Slaane does not process refunds. Any refund due is settled directly between the Client and the Booker.

ARTICLE 15 – BOOKER QUALIFICATION AND PLATFORM INTERMEDIATION ROLE

15.1 Independence of Bookers

Bookers act as independent professionals, not as:

• employees
• agents
• representatives
• partners
• franchisees of Slaane

Slaane does not control:

• Booker schedules
• Booker methods
• Booker employment conditions
• Booker subcontracting decisions

15.2 Absence of Mandate

Slaane is not the Client’s agent nor the Booker’s agent. Slaane does not:

• represent Bookers in negotiations
• guarantee Booker performance
• validate or certify Booker qualifications

15.3 Third-Party Services Contract

When a Client accepts an offer from a Booker:

• a direct contract forms between the Client and the Booker
• Slaane is not a party to this contract
• Slaane’s role is limited to providing intermediation technology

15.4 Liability of Bookers

Bookers assume full responsibility for:

• compliance with legal requirements
• service execution
• safety and conduct
• accuracy of information
• venue interactions
• proof of purchase for items bought on a Client’s behalf

15.5 Verification of Bookers by Slaane

Slaane reviews each Booker application manually (identity document and professional status) before the profile is approved, and may carry out quality monitoring.

However, such measures do not make Slaane liable for:

• Booker actions
• absence
• inaccuracies
• service performance

15.6 Training and Guidelines

Slaane may provide:

• guidance
• support materials
• best practice recommendations

These are not binding instructions and do not create subordination.

ARTICLE 16 – CLIENT OBLIGATIONS

16.1 General Conduct Obligations

Clients shall comply with:

• the Terms
• applicable laws
• public order and morality
• the Community Charter

16.2 Information Accuracy

Clients must provide:

• true, complete, updated information
• accurate details about dates, locations, and persons involved
• relevant preferences or constraints

Slaane shall not be liable for incorrect execution caused by inaccurate Client information.

16.3 Financial Obligations

The Client commits to paying the Booker the amounts agreed for a confirmed service, in the way agreed with the Booker, and to resolving any payment issue with the Booker promptly.

16.4 Behavioural Obligations

The Client must:

• behave respectfully toward Bookers, venue staff, and third parties
• avoid aggressive, threatening, or discriminatory conduct
• follow instructions given by Bookers and venues
• avoid disrespectful behaviour (excessive intoxication, harassment, disorderly conduct)

16.5 Safety and Compliance

The Client must:

• comply with age restrictions
• respect dress codes
• follow venue safety rules
• avoid illegal activities (drug use, violence, disorderly conduct)

16.6 Cooperation with Bookers

The Client must:

• remain reachable
• provide clarifications when requested
• respect meeting times and locations

Failures may lead to cancellation of the booking by the Booker.

16.7 Prohibited Uses

The Client must not:

• request illegal services
• impersonate another person
• submit fraudulent bookings
• misuse reviews to manipulate ratings

16.8 Consequences of Violations

Breaches may result in:

• temporary restrictions
• account suspension
• permanent deactivation
• legal action in serious cases

ARTICLE 17 – INTELLECTUAL PROPERTY

17.1 Ownership of the Platform

All elements of the Platform, including:

• software, source code, algorithms
• interfaces, graphics, texts, logos, icons, illustrations, photographs
• databases, structures, and architecture
• trademarks and commercial names (“Slaane”, logos, trade dress)
• user flows, features, UX design, and technical components
• are the exclusive property of Slaane SAS or its licensors

17.2 License Granted to the Client

Slaane grants the Client a personal, non-exclusive, non-transferable, revocable license to access and use the Platform, strictly for:

• personal use
• legitimate booking activities
• and in accordance with these Terms

17.3 Prohibited Uses

Clients are expressly prohibited from:

reproducing, copying, distributing, selling or publishing any part of the Platform;

modifying, altering, reverse-engineering or decompiling the Platform or its code;

extracting data via bots, scrapers, crawlers or automated tools;

using the Platform for commercial or competitive purposes without authorization;

claiming intellectual property rights over the Platform or its components;

attempting to recreate Slaane’s business model or platform through illicit means.

17.4 Trademarks

The name “Slaane”, its logos, and related marks are protected. Clients shall not:

• use the “Slaane” trademark without prior authorization
• register or use confusingly similar domain names or social media handles
• imply endorsement or partnership without consent

17.5 Violations

Any infringement may result in:

• suspension or termination of the Account
• legal action for damages
• civil and criminal liability under French Intellectual Property Code

ARTICLE 18 – LIABILITY OF SLAANE AND THE CLIENT

18.1 General Principles

Slaane’s liability is limited to obligations expressly stated in these Terms, such as maintaining the Platform.

18.2 Services Performed by Bookers

Slaane does not perform, supervise or guarantee the services performed by Bookers and is not liable for them (see Article 15).

18.3 No Liability for Third-Party Services

For Third-Party Services:

• Slaane is not the service provider
• Slaane is not a party to the contract between the Client and the Booker
• Slaane disclaims responsibility for execution, timing, quality, safety or outcome

Bookers act on their own behalf and are fully liable for their actions.

18.4 Liability Exclusions

Under no circumstances shall Slaane be liable for:

• indirect damages (loss of profit, opportunities, data or reputation)
• decisions or restrictions imposed by venues (dress code, capacity, age restrictions, security refusals)
• delays or failures caused by internet or telecommunications networks
• errors or omissions caused by the Client
• acts of the Booker or third parties
• circumstances of force majeure

18.5 Client Liability

The Client is responsible for:

• compliance with the Terms
• respectful behaviour toward Bookers and venue staff
• accuracy of information
• damages caused to Bookers, venues or third parties
• amounts owed to Bookers for cancellations, no-shows or policy breaches, as agreed with the Booker

18.6 Limitation of Liability

Where permitted by law, Slaane’s total liability for any claim arising under these Terms shall not exceed:

the total amount paid by the Client for the disputed booking, or

€100 (whichever is higher).

This does not apply to liability that cannot be excluded under mandatory consumer law.

18.7 No Waiver of Consumer Rights

Nothing in these Terms shall impair rights granted to consumers by the French Consumer Code or other mandatory legislation.

ARTICLE 19 – FORCE MAJEURE

19.1 Definition

Slaane shall not be liable for delays or failures caused by events beyond its reasonable control (“Force Majeure”), including but not limited to:

• natural disasters, fires, floods, storms
• epidemics or pandemics
• strikes, lock-outs, labour disputes
• governmental restrictions or legal prohibitions
• wars, riots, terrorism
• major breakdowns of telecommunications networks or servers
• total or partial interruption of third-party services (hosting, sign-in, email delivery, etc.)

19.2 Consequences of Force Majeure

In case of Force Majeure:

• obligations of the impacted party are suspended
• performance deadlines may be extended
• services may be cancelled without liability

19.3 Notification

Slaane will notify Clients, where feasible, of the existence and duration of the Force Majeure event.

ARTICLE 20 – SUSPENSION, TERMINATION AND ACCOUNT CLOSURE

20.1 Suspension by Slaane

Slaane may suspend the Client’s Account, with or without notice, in the event of:

• breach of the Terms or the Community Charter
• abusive or threatening behaviour
• fraud or suspected fraud
• misuse of the Platform
• repeated no-shows or unjustified cancellations
• legal requests or investigations

Suspension may be temporary or permanent depending on severity.

20.2 Immediate Termination

Slaane may terminate the Account immediately and without prior notice in cases of:

• serious misconduct
• illegal activities
• threats or violence
• discriminatory behaviour
• repeated breach despite warnings
• criminal investigations affecting Platform safety

20.3 Termination by the Client

The Client may delete their Account at any time from their profile settings or by contacting Slaane.

When an Account is deleted, the profile, the Client’s own requests and the files they uploaded are removed, and bookings still in progress are cancelled (the other party is notified).

Termination does not eliminate obligations already incurred toward a Booker.

20.4 Effects of Termination

Upon termination:

• access to the Platform is revoked
• pending services may be cancelled
• Slaane may retain necessary data as required by GDPR and legal obligations
• no compensation is due for the loss of access

20.5 Appeal Procedure (DSA Compliance)

For moderation or suspension decisions, the Client may submit an appeal through the Platform.

Slaane will review the appeal within a reasonable timeframe and communicate its decision.

20.6 Data Preservation

Account data is kept until the Client deletes their Account. After deletion, Slaane may retain, where necessary and in anonymised form where possible:

• security and audit logs
• booking history
• messages exchanged with Bookers and reviews
• for the period mandated by French law (typically up to 5 years for contractual data; shorter for certain personal data per GDPR), see the Privacy Policy

20.7 Survival of Clauses

Articles relating to:

• intellectual property
• liability
• obligations already incurred toward Bookers
• dispute resolution
• confidentiality
• and any clauses intended to survive termination, shall remain in effect even after the Account is closed

FINAL SECTION – GOVERNING LAW AND DISPUTE RESOLUTION

ARTICLE 21 – GOVERNING LAW

21.1

These Terms are governed exclusively by French law, without regard to conflict-of-law rules.

ARTICLE 22 – CONSUMER MEDIATION

22.1 Right to Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, Clients may refer disputes to a consumer mediator free of charge.

22.2 Mediator Contact

The designated mediator is:

Association Nationale des Médiateurs (ANM)

62 rue Tiquetonne, 75002 Paris

Website: https://www.anm-conso.com

22.3

This mediation mechanism applies only to non-professional Clients.

ARTICLE 23 – ONLINE DISPUTE RESOLUTION (ODR)

Clients may also use the European Commission’s ODR platform available at: https://ec.europa.eu/consumers/odr/

ARTICLE 24 – COMPETENT COURTS

24.1

Consumer Clients may bring disputes before:

the courts of their domicile, or

the courts of Slaane’s registered office.

24.2

Professional Clients agree to submit all disputes to the exclusive jurisdiction of the Commercial Court of Paris, even in cases of summary proceedings, third-party claims, or multiple defendants.

ARTICLE 25 – MODIFICATION OF TERMS

25.1

Slaane may amend these Terms at any time. Changes will be communicated by email or a notice on the Platform.

25.2

Continued use of the Platform after changes take effect constitutes acceptance of the new Terms.

25.3

Clients who do not accept the amended Terms must cease using the Platform and close their Account.

ARTICLE 26 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between the Client and Slaane, superseding all prior oral or written agreements on the same subject.

BOOKER AGREEMENT

ARTICLE 1 – PURPOSE OF THE AGREEMENT

1.1

This Agreement defines the legal, financial, and operational conditions under which the Booker:

• accesses the Slaane technological platform (“Platform”)
• offers Third-Party Services to Clients
• interacts with Slaane and Clients
• agrees prices and settles payments directly with Clients

1.2

The Platform enables Bookers to provide a wide range of hospitality-related services, including but not limited to:

• restaurant bookings
• nightclub table bookings
• event access or ticketing arrangements
• spa or wellness appointments
• concierge activities and personal arrangements
• personalised hospitality support (“Third-Party Services”)
• purchases of goods or tickets made on a Client’s behalf, agreed in advance

1.3

Slaane does not perform services itself and does not process payments. The contract for each service is formed solely between the Booker and the Client.

1.4

This Agreement governs only the relationship between Slaane and the Booker.

For each Third-Party Service confirmed through the Platform, the Booker enters into a direct contract with the Client. Slaane is not a party to this contract.

1.5

The parties expressly agree that:

• Slaane acts solely as a digital intermediary
• the Booker acts independently
• the Booker is not an employee, agent, partner or representative of Slaane

1.6

This Agreement incorporates:

• the Slaane Terms of Use
• the Privacy Policy
• the Community Charter
• all operational guidelines made available by Slaane

ARTICLE 2 – IDENTIFICATION OF THE COMPANY

The Platform is operated by:

Slaane SAS

Société par actions simplifiée

Registered office: 110 rue de Fontenay, 94300 Vincennes, France

SIREN: 992 077 743

Email: frederick@slaane.com

Publication Director: The President of Slaane SAS

Hosting Providers: Google Cloud (Firebase) and Vercel Inc.

All legal notices, mandatory disclosures and regulatory information are accessible from the Platform.

ARTICLE 3 – DEFINITIONS

For the purposes of this Agreement, the terms below shall have the meaning assigned to them:

“Account”: the Booker’s personal interface allowing access to the Platform.

“Booker”: an independent professional qualified to provide hospitality, concierge or booking-related services through the Platform.

“Client”: an end-user requesting services from a Booker via the Platform.

“Community Charter”: the behavioural and professional standards applicable to all Platform users.

“Platform”: the website and associated technological infrastructure operated by Slaane, enabling intermediation between Clients and Bookers, including messaging and booking management tools.

“Third-Party Services”: services performed by a Booker for a Client, under a separate contract solely between the Booker and the Client.

ARTICLE 4 – LEGAL STATUS OF THE BOOKER

4.1 Independent Contractor Status

The Booker acts exclusively as an independent contractor. Nothing in this Agreement creates or may be interpreted as:

• employment
• a partnership or joint venture
• a franchise
• an agency or representation mandate
• subordination or hierarchical control

4.2 Freedom to Organize Activities

The Booker freely determines:

• whether to accept or decline a request
• working hours and availability
• methods and means used to perform services
• the prices they offer

Slaane does not impose working hours, minimum acceptance rates, or performance mandates that would create subordination.

4.3 No Exclusivity

The Booker:

• may perform services for clients outside the Platform
• may use competing platforms
• is under no exclusivity or minimum commitment obligation

4.4 Administrative and Tax Obligations

The Booker undertakes to comply with all requirements applicable to independent professionals under French or foreign law, including:

• maintaining a valid SIRET or foreign equivalent
• filing tax and social declarations
• paying income tax, VAT (if applicable), and social contributions
• respecting labour laws for any subcontractors

Slaane bears no responsibility for the Booker’s:

• tax compliance
• social security contributions
• accounting obligations
• insurance obligations

4.5 No Authority to Bind Slaane

The Booker may not represent, commit, or bind Slaane in any capacity. Bookers shall not:

• present themselves as Slaane employees
• negotiate on behalf of Slaane
• make promises or representations in the name of Slaane

4.6 Requalification Protection

The parties expressly acknowledge that:

• no hierarchical instructions are issued by Slaane
• Bookers operate independently
• Slaane’s quality guidelines do not create subordination
• the Platform’s intermediation technology does not constitute control over Booker performance

This Agreement is drafted to prevent risks of requalification as employment under French labour law.

ARTICLE 5 – CONDITIONS FOR REGISTRATION AND ACCESS TO THE PLATFORM

5.1 Eligibility Criteria

To register as a Booker, the individual must:

be at least 18 years old;

have full legal capacity to enter into contracts;

be legally authorized to work as an independent professional in their country of operation;

hold a valid SIRET number or foreign equivalent when required;

provide accurate identity information and documents;

possess sufficient language proficiency to interact with Clients and Slaane;

have access to an internet-connected device.

Slaane may refuse registration if eligibility criteria are not met.

5.2 Required Documentation

During onboarding and throughout the relationship, the Booker must provide:

a valid government-issued ID (passport, national ID card), uploaded in the application form and visible only to Slaane’s administrators;

their company name and registration number (SIRET or foreign equivalent) when required;

any visa, residence permit or work authorization if applicable, on request.

5.3 Verification

Slaane reviews each application manually (identity and professional status) before approving a profile, and may request further information. Failure to pass verification may result in refusal, suspension, or termination. A Booker whose application is not approved is told what to correct and may resubmit it.

5.4 Accuracy and Update of Information

The Booker must:

• maintain accurate, truthful and up-to-date information
• promptly update any change (address, professional status, ID expiration)
• provide additional documents upon request

Failure to update information may result in suspension.

5.5 Access to the Platform

Access is granted at Slaane’s discretion. Slaane reserves the right to:

• deny onboarding
• limit access to certain categories of services
• impose temporary restrictions pending document review or verification

5.6 Multiple Accounts Prohibited

The Booker may not:

• create multiple Booker Accounts
• transfer or sell their Account
• lend access credentials to third parties

5.7 Security of Access Credentials

The Booker must ensure:

• strict confidentiality of login credentials
• no unauthorized third-party access
• immediate notification to Slaane in case of suspected breach

The Booker is responsible for all activity under their Account.

ARTICLE 6 – GENERAL OBLIGATIONS OF THE BOOKER

6.1 Professionalism and Conduct

The Booker shall:

act professionally, courteously, and in good faith;

behave respectfully toward Clients, venues and Slaane staff;

communicate clearly and promptly;

comply with hospitality industry norms and safety rules;

avoid aggressive, discriminatory or inappropriate behaviour.

6.2 Compliance with Laws

The Booker must comply with:

• applicable national and local laws
• hospitality rules and regulations
• consumer protection laws
• health and safety requirements
• alcohol and age-related regulations in nightlife venues

Illegal activities or requests must be refused immediately and reported to Slaane.

6.3 Quality of Service

Bookers must ensure:

punctuality at all confirmed meetings;

accurate information provided to Clients;

best efforts in securing requested reservations;

avoidance of misleading or false claims (e.g., “guaranteed entry” without venue confirmation);

keeping Clients appropriately informed of changes or issues.

6.4 Independent Exercise of Activity

The Booker remains solely responsible for:

• organizing their schedule
• choosing service categories and availability
• selecting tools and methods to execute services

Slaane’s guidelines or recommendations do not create subordination or instructions in the sense of French labour law.

6.5 Conflicts of Interest

Bookers must avoid conflicts of interest including:

• favouring one Client at the expense of another unfairly
• accepting compensation from venues without disclosure
• using the Platform to compete with Slaane or divert Clients off-platform

6.6 Ethical Behaviour in Venues

Bookers agree to respect:

• venue rules
• dress codes
• occupancy policies
• health and safety requirements
• alcohol regulations and age restrictions

6.7 Duty to Refuse Illegal Requests

Bookers must refuse any request involving:

• illegal substances
• escort or sexual services
• violent or dangerous activities
• fraudulent ticketing or scalping
• bypassing venue security protocols

6.8 Communication on the Platform

Unless strictly required for service execution:

communications with Clients should take place within the Platform’s messaging;

Bookers must not use Clients’ contact details for unrelated solicitation;

Bookers must not demand any amount beyond the price agreed with the Client.

Breach of this clause may lead to suspension or termination.

ARTICLE 7 – ACCEPTANCE AND EXECUTION OF SERVICES

7.1 Freedom to Accept or Decline Requests

Bookers retain full discretion to:

• accept
• decline
• or propose modifications to requests

There is no obligation to accept any minimum number of jobs.

7.2 Obligation to Honour Accepted Services

Once a Booker accepts a service, the Booker is bound to:

• perform the service diligently
• appear at the location on time
• respect the Client’s instructions (within lawful limits)
• maintain communication throughout the process

Unjustified cancellation or repeated tardiness may result in penalties or suspension.

7.3 Communication with Clients

All interactions must remain:

• professional
• appropriate
• within Platform messaging unless phone contact is required

Bookers must:

answer messages within a reasonable timeframe;

keep Clients updated regarding bookings, delays or unforeseen events.

7.4 Handling Reservations and Venue Interactions

Bookers shall:

communicate honestly about venue capacity and restrictions;

avoid promising unrealistic outcomes;

verify availability before confirming promises;

follow venue protocols respectfully.

7.5 Booking Accuracy

Bookers must not:

• fabricate reservations
• misrepresent availability
• provide fraudulent confirmation screenshots or emails
• impersonate venue employees

Violation constitutes serious misconduct.

7.6 Purchases on the Client’s Behalf

Where a service involves purchasing goods or tickets:

• it must be agreed with the Client beforehand in the conversation
• the Booker must provide the receipt
• the cost must reflect the real price paid
• no mark-up is permitted unless the Client expressly agreed to it
• fraudulent receipts are strictly prohibited and constitute a major breach

7.7 Right to Refuse Service Execution

Bookers may refuse or interrupt service execution if the Client:

• violates laws or venue policies
• behaves abusively or aggressively
• is intoxicated or poses safety risks

In such cases the Booker may cancel the booking from the Platform and report the situation to Slaane.

ARTICLE 8 – PURCHASES MADE ON A CLIENT’S BEHALF

8.1 Scope

This Article applies when a Booker buys a product or ticket, or pays for a good or service in advance, on behalf of a Client (for example flowers, event tickets, gifts or reservations requiring prepayment).

8.2 Agreement and Reimbursement

The purchase and its estimated cost must be agreed with the Client in the Platform’s messaging beforehand. The Client reimburses the exact cost incurred, directly to the Booker, in addition to the agreed service price. No mark-up or financial gain may be added to the purchase cost unless the Client expressly agreed to it.

8.3 Proof of Purchase

The Booker must give the Client a legible, authentic receipt or invoice and provide additional proof if requested.

8.4 Fraudulent Receipts

Any of the following is considered fraud: manipulating prices on receipts; submitting receipts for items not purchased; purchasing items not requested by the Client; inflating or falsifying costs. Fraud results in immediate suspension, possible permanent account closure and possible legal action.

ARTICLE 9 – AVAILABILITY, RESPONSE TIMES AND PERFORMANCE EXPECTATIONS

9.1 No Obligation of Availability

The Booker is under no obligation to:

• be continuously available
• respond within a minimum time
• accept a minimum number of requests

However, the Booker acknowledges that high responsiveness increases visibility and ranking within the Platform.

9.2 Response Time Expectations

While not mandatory, Bookers are encouraged to:

reply to Client messages within a reasonable time;

update Clients proactively regarding progress;

warn Clients if they are running late or encountering issues with venues.

Failure to respond may lead to:

• reduced visibility
• lower ranking
• suspension in cases of systematic non-responsiveness

9.3 Timeliness and Reliability

Once a service is accepted, the Booker must:

• show up on time
• keep the Client informed
• perform appropriate due diligence prior to confirming reservations

9.4 No Guarantee Policy

Bookers must not guarantee:

• access to venues
• upgrades, VIP placement, or free items
• availability of any service dependent on third parties

Any such promise may result in disciplinary action if misleading.

9.5 Service Tracking and Completion

Bookers must use the Platform's tools to:

• confirm acceptance
• indicate progress
• mark services as completed once executed

9.6 Repeated Failures

Repeated:

• no-shows
• unjustified cancellations
• late arrivals

incomplete services

may result in: temporary suspension and permanent account closure.

ARTICLE 10 – CANCELLATIONS AND NO-SHOWS

10.1 General Principle

Either the Booker or the Client may cancel a booking that is still pending or confirmed, from the Platform; the other party is notified. Cancellation conditions (deposits, fees) are those agreed between the Booker and the Client before the booking was confirmed. Slaane does not process refunds or payments.

10.2 Booker-Initiated Cancellations

The Booker must cancel as early as possible and tell the Client why. Where the booking came from the Client’s request, the request is re-opened so that other Bookers can respond. Repeated cancellations may lead to sanctions.

10.3 Client-Initiated Cancellations

Any compensation due to the Booker follows what was agreed with the Client; it is settled directly between them.

10.4 No-Show by the Booker

A Booker is deemed a no-show if they fail to appear without justification, cancel last-minute without valid cause, or stop responding while a service is active. Consequences may include suspension or termination of the Account.

10.5 No-Show by the Client

If the Client fails to appear or respect agreed arrangements, the consequences are those agreed between the Booker and the Client, and the specific venue or booking cancellation rules may apply. The Booker may report repeated no-shows to Slaane.

10.6 Venue-Imposed Cancellations

Slaane and the Booker cannot be held liable if a venue refuses access for safety, capacity, age or dress-code reasons, cancels a reservation due to operational issues or makes last-minute changes.

ARTICLE 11 – PRICES AND PAYMENT

11.1 No Payments on the Platform

Slaane does not collect, hold or transfer money and does not charge the Booker a commission. The Booker sets their own prices and is paid directly by the Client, in the way agreed with the Client.

11.2 Price Agreed Before Confirmation

The price and what it covers must be stated in the Booker’s offer or in the conversation before a booking is confirmed (see Article 12).

11.3 Costs Advanced for the Client

Costs advanced for a Client are governed by Article 8.

11.4 Taxes, Invoices and Social Contributions

The Booker is solely responsible for issuing invoices where required, keeping accounting records, and declaring and paying their taxes and social contributions.

11.5 Currency and Banking Costs

Any currency conversion or banking fees are borne by the Booker.

11.6 Future Changes

Slaane does not currently charge fees. If paid features or fees are introduced, Bookers will be informed in advance and asked to accept the updated Agreement (Article 23).

ARTICLE 12 – PRICING TRANSPARENCY

12.1 Pricing Transparency

The Booker must state clearly the price of a service and what it includes before the Client accepts it.

12.2 Prohibited Charges

Bookers may not charge:

• amounts the Client did not agree to in advance
• inflated costs for purchases made on the Client’s behalf
• a different price from the one agreed, without the Client’s prior consent

12.3 Additional Costs

The following may be charged only if disclosed and agreed with the Client beforehand: late-night surcharges, travel-related expenses (taxi, fuel, parking) and handling fees for exceptionally complex requests.

12.4 Tips and Gratuities

Clients may tip Bookers directly. Tips are never mandatory.

12.5 Misleading Pricing

Bookers may not mislead Clients about the price or the complexity of a service, or create fake bookings to manipulate metrics.

ARTICLE 13 – PROHIBITED CONDUCT

13.1 General Prohibitions

The Booker agrees not to engage in any behaviour that may harm:

• Clients
• Slaane
• other Bookers
• venues or partners
• the integrity or reputation of the Platform

Prohibited actions include, without limitation:

13.2 Misuse of the Platform

The Booker is prohibited from:

• using the Platform for purposes other than providing lawful concierge/hospitality services
• diverting Clients to unrelated commercial offers
• sharing personal contact details to bypass the Platform
• creating or using fake bookings to manipulate metrics

13.3 Fraudulent Activities

Strictly prohibited:

• falsifying reservations
• fabricating receipts
• inflating the cost of purchases made on a Client’s behalf
• providing incorrect venue information
• creating multiple accounts to exploit promotions

13.4 Inappropriate or Illegal Behaviour

Prohibited conduct includes:

• harassment, threats, discriminatory behaviour
• sexual or inappropriate comments
• providing escort, illegal, or adult services
• purchasing illegal substances
• assisting Clients in bypassing security protocols
• allowing minors where age restrictions apply

13.5 Venue Misconduct

The Booker must not:

• behave aggressively with venue staff
• attempt to enter through unauthorized access points
• bribe or pressure door staff
• damage property or violate venue safety rules

13.6 Reputational Damage

The Booker must not:

• publicly defame Slaane or Clients
• publish confidential information
• post recordings or screenshots of private conversations
• misrepresent their affiliation with Slaane

13.7 Consequences

Any prohibited behaviour may result in:

• warnings
• financial penalties
• immediate suspension
• permanent account deletion
• reimbursement obligations
• referral to authorities if necessary

ARTICLE 14 – INSURANCE

14.1 No Mandatory Insurance by Slaane

Slaane:

• does not provide liability insurance to Bookers
• does not act as insurer or broker
• does not cover damages caused by Bookers

14.2 Optional Insurance for Bookers

Bookers are encouraged — but not required — to maintain:

• professional liability insurance
• civil liability insurance
• insurance covering damage to property or persons during service execution

14.3 No Coverage for Venue Incidents

Slaane does not insure:

• accidents, injuries, or damages occurring in venues
• losses caused by venue staff or third parties
• refusal of access by venue security

14.4 Responsibility for Damages

The Booker remains directly liable for:

• any damage caused to Clients or third parties
• property damage in venues
• losses resulting from negligence or misconduct

14.5 Proof of Insurance

If requested, the Booker must provide Slaane with:

• insurance certificates
• proof of coverage validity

Failure may result in account restrictions.

ARTICLE 15 – LIABILITY

15.1 Separation of Responsibilities

Slaane is responsible solely for:

• maintaining the Platform
• enabling intermediation between Clients and Bookers
• providing technological tools for communication and booking

The Booker is responsible for:

• the execution of Third-Party Services
• interactions with Clients
• compliance with legal obligations
• accuracy of information provided

15.2 No Agency

The Booker cannot bind Slaane contractually.

The Booker is solely liable for:

• representations made to Clients
• promises regarding venue access or availability
• any commitment communicated outside the Platform

15.3 Limitation of Slaane’s Liability

Slaane shall not be held liable for:

• delays, cancellations or actions by venues
• incorrect or incomplete information provided by the Booker
• misconduct or negligence by the Booker
• damages caused during interactions between Booker and Client
• failure of the Booker to comply with laws or venue rules
• losses arising from internet failures, system outages or force majeure

15.4 Liability of the Booker

The Booker is liable for:

• damages caused to Clients
• misrepresentations made regarding service availability or venue rules
• financial losses due to fraudulent activity
• any breach of this Agreement or the Terms of Use

15.5 Indemnification

The Booker agrees to indemnify and hold harmless Slaane from:

• claims
• damages
• penalties
• legal fees
• arising from breach of this Agreement, misconduct, fraud, failure to comply with obligations

15.6 Limitation of Liability

Where permitted by law, Slaane’s total liability towards the Booker is limited to €100.

This clause is drafted in compliance with French consumer protection rules.

ARTICLE 16 – CONFIDENTIALITY AND PERSONAL DATA

16.1 Confidential Information

The Booker may access confidential information including:

• Client identities and preferences
• reservation details
• business strategies
• pricing structures
• internal Slaane processes

The Booker must:

• keep this information strictly confidential
• use it only for service execution
• not share it with third parties
• not publish it online or offline

16.2 Use of Client Data

Bookers may:

• access Client data only as required to perform services
• not store or extract Client personal data
• not use Client contact details for purposes outside the service

16.3 Platform Data

All data, including algorithms, pricing tools and workflows, belongs exclusively to Slaane.

The Booker must not:

• extract, copy or analyze Platform data
• attempt reverse engineering
• share screenshots of internal tools

16.4 GDPR Compliance

Slaane processes personal data in accordance with:

• GDPR
• French Data Protection Act (Loi Informatique et Libertés)

Bookers acting as independent controllers of Client data must:

• comply with GDPR principles
• delete Client data once the service is completed
• notify Slaane of any personal data breach

16.5 Communications Monitoring

To protect safety and ensure compliance, Slaane may:

• access messages exchanged on the Platform when necessary to handle a report, ensure safety or comply with the law
• store message logs
• implement automated moderation tools (as required by the Digital Services Act)

16.6 Consequences of Breach

Violating confidentiality obligations may lead to:

• suspension
• termination
• legal action
• compensation claims

ARTICLE 17 – SUBCONTRACTING AND ASSISTANTS

17.1 Principle

Bookers must perform services personally, unless Slaane expressly allows subcontracting under certain conditions.

17.2 Prohibition of Unauthorized Subcontracting

Unless granted explicit prior approval by Slaane:

• the Booker may not subcontract services
• the Booker may not send a third party or delegate to execute a mission
• the Booker may not allow another individual to use their Account

Unauthorized subcontracting constitutes:

• serious breach
• immediate grounds for account termination

17.3 Approved Subcontracting (If Exceptionally Allowed)

If Slaane authorizes subcontracting:

• the Booker remains fully responsible for the subcontractor’s actions
• the subcontractor must meet all eligibility criteria required of Bookers
• the Booker must ensure compliance with this Agreement and all legal obligations

17.4 Liability for Subcontractors

The Booker shall be strictly liable for:

• any damage caused by their subcontractor
• misconduct or fraud committed by a subcontractor
• violations of venue rules or Platform policies

Slaane bears no responsibility for subcontractors.

17.5 No Employment Relationship

Use of subcontractors must comply with labour laws. The Booker remains:

• sole employer (if applicable)
• solely responsible for social contributions and legal duties

ARTICLE 18 – RATINGS, REVIEWS AND PLATFORM MODERATION

18.1 Client Reviews

Clients may rate and review Bookers after each service.

Bookers accept that:

• reviews may be published on their profile
• Slaane may remove or edit reviews for legal or ethical reasons
• reviews influence visibility and ranking

18.2 Accuracy of Reviews

Bookers must not:

• manipulate reviews
• create fake accounts to generate positive ratings
• pressure Clients into giving 5-star reviews
• retaliate against negative reviews

18.3 Moderation Under the DSA (Digital Services Act, EU)

In compliance with the DSA, Slaane may:

• review and moderate content
• remove illegal or harmful content
• suspend users who violate platform policies
• use automated systems to detect fraud or prohibited behaviour

18.4 Notice-and-Action Mechanism

Bookers may report:

• abusive Clients
• fraudulent activities
• illegal content

Slaane will process notices promptly and apply appropriate measures.

18.5 Right of Appeal

If a moderation action affects the Booker (suspension, demotion, content removal), the Booker may:

• submit an appeal within the Platform
• receive a reasoned response
• request human review

18.6 Transparency Reports

Slaane may publish anonymized transparency reports about:

• moderation actions
• fraud cases
• appeals outcomes

Bookers agree to be included in aggregated statistics.

ARTICLE 19 – SUSPENSION, TERMINATION AND CONSEQUENCES

19.1 Grounds for Suspension

Slaane may suspend the Booker’s Account, with or without notice, in cases including:

• breach of this Agreement
• repeated cancellations or no-shows
• suspected fraud
• unprofessional behaviour
• failure to pass the identity and status review
• venue complaints
• manipulation or abusive pricing
• harassment or discriminatory conduct

Suspension may be:

• temporary
• conditional upon corrective measures
• or permanent

19.2 Immediate Termination

Immediate termination occurs for:

• fraud
• forged receipts or documents
• serious misconduct with Clients or venue staff
• facilitating illegal activities
• reputational damage to Slaane
• theft or property damage
• criminal investigations impacting Platform safety

19.3 Termination by the Booker

The Booker may terminate their Account at any time by:

using the in-app deletion function, or

contacting Slaane via email.

19.4 Effects of Suspension or Termination

Upon suspension or termination:

• active bookings may be cancelled
• the Booker loses access to their dashboard and history
• communications with Clients are blocked
• the Booker must cease representing themselves as affiliated with Slaane

19.5 Investigations

If fraud or misconduct is suspected, Slaane may request additional documentation and restrict the Booker’s access until the investigation is complete.

19.6 Survival of Obligations

The following survive termination:

• confidentiality obligations
• intellectual property rights
• indemnification obligations
• liability clauses
• outstanding financial responsibilities

19.7 Reactivation

Reactivation is at Slaane’s sole discretion and may require:

• additional training
• updated documentation
• verification steps

ARTICLE 20 – FORCE MAJEURE

20.1 Definition

Neither party shall be liable for the failure to perform obligations due to events beyond reasonable control, including:

• natural disasters
• fires, floods, epidemics, pandemics
• terrorist attacks, riots, wars
• governmental restrictions
• major telecommunication failures
• infrastructure outages
• strikes or labour disruptions

20.2 Suspension of Obligations

In case of force majeure:

• obligations are suspended for the duration of the event
• deadlines may be extended as necessary

20.3 Notification

The affected party must notify the other party as soon as reasonably possible, when feasible.

20.4 Long-Term Force Majeure

If the event persists for more than thirty (30) days:

• either party may terminate the Agreement without liability
• no compensation is owed for non-performance

ARTICLE 21 – GOVERNING LAW

21.1

This Agreement is governed by and shall be construed in accordance with French law, without regard to conflict-of-law principles.

21.2

Mandatory consumer or labour protections do not apply to Bookers, as they operate strictly as independent professionals.

ARTICLE 22 – DISPUTE RESOLUTION AND MEDIATION

22.1 Amicable Resolution

In the event of a dispute relating to the interpretation or performance of this Agreement, the parties shall first seek an amicable resolution through good-faith discussions.

22.2 Professional Bookers – No Consumer Mediation

As Bookers operate as professionals, they are not consumers under the French Consumer Code.

Therefore, the mandatory consumer mediation process does not apply.

22.3 Optional Professional Mediation

Upon mutual agreement, disputes may be submitted to professional mediation before:

Centre de Médiation et d’Arbitrage de Paris (CMAP)

39 avenue Franklin Roosevelt, 75008 Paris.

Mediation costs shall be shared unless otherwise agreed.

22.4 Judicial Competence

Failing amicable resolution or mediation, exclusive jurisdiction is vested in:

Commercial Court of Paris (Tribunal de Commerce de Paris)

even in cases of:

• interim relief
• third-party claims
• multiple defendants

This jurisdiction clause is valid and enforceable among professionals under French law.

ARTICLE 23 – MODIFICATION OF THE AGREEMENT

23.1 Right to Update

Slaane may modify this Agreement at any time, particularly to:

• reflect changes in applicable law
• implement operational improvements
• enhance platform security
• update pricing structures or features

23.2 Notification of Changes

Bookers will be informed of material changes by:

• email
• or a notice on the Platform

23.3 Acceptance of Changes

Continued use of the Platform after changes become effective constitutes acceptance of the revised Agreement.

23.4 Refusal of Changes

Bookers who do not accept modifications must:

cease using the Platform, and

delete their Account.

23.5 Version History

Slaane may maintain an archive of previous versions of the Agreement for compliance and reference.

ARTICLE 24 – NOTICES AND COMMUNICATIONS

24.1 Communication Methods

All legally binding communications between Slaane and the Booker may be made via:

• email
• notices on the Platform
• or registered mail when required by law

24.2 Validity of Electronic Communications

Electronic notifications sent to the email address provided by the Booker are deemed:

• valid
• received
• legally binding

24.3 Booker’s Responsibility to Update Information

The Booker must ensure that:

• email address

phone number

postal address

remain accurate and up-to-date.

Failure to update contact information does not invalidate communications sent by Slaane.

24.4 Service of Documents

For any formal service of documents:

Slaane SAS

110 rue de Fontenay

94300 Vincennes, France

is the designated legal address.

ARTICLE 25 – MISCELLANEOUS PROVISIONS

25.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior verbal or written agreements relating to the same subject matter.

25.2 Severability

If any clause is declared invalid or unenforceable:

• the remaining provisions shall remain in full force
• the invalid clause shall be replaced by a valid one reflecting the parties’ original intent as closely as possible

25.3 No Waiver

Failure by Slaane to enforce any provision shall not be interpreted as a waiver of its rights. A waiver must be express and in writing.

25.4 Non-Assignment

The Booker may not transfer or assign:

• their Account
• rights

or obligations

under this Agreement without Slaane’s prior written consent.

Slaane may assign the Agreement to:

• an affiliate
• a successor entity
• or in connection with a merger or acquisition

25.5 Precedence

In case of discrepancy between:

• this Agreement
• the Terms of Use
• operational documents
• This Agreement shall prevail for matters relating to the Booker’s professional obligations

25.6 Survival After Termination

The following survive termination:

• confidentiality provisions
• intellectual property rights
• liability and indemnification clauses
• jurisdiction clause
• financial obligations still outstanding

25.7 Relationship of the Parties

Nothing in this Agreement creates:

• employment
• agency
• representation
• partnership
• joint venture

The Booker remains at all times an independent professional.